11/10/23, 9:17 AM Case – BHA415 Topics in Health Care Policy (2023OCT09FT-1)
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Module 3 – Case
HEALTH POLICIES AND VULNERABLE POPULATIONS
Case Assignment
You are a junior administrator in a small hospital. The clinical staff in the hospital have done a good job in ensuring that
patient care falls in line with the National Culturally and Linguistically Appropriate Services (CLAS) policy. However, in
a recent assessment of your facility, it was found that these competencies are lacking in the interactions of patients
with administrative services. Your supervisor has learned that you have taken this course and has asked you to
prepare a PowerPoint presentation to share with the various administrative departments such as billing, customer
service, scheduling, etc. Your presentation should include the following:
A thorough explanation of the CLAS Standards
Why culturally competent services are important throughout the hospital
Suggestions for how different departments can better serve the hospitals’ diverse clientele
A slide with resources for staff members
A slide with references
You must include speaker’s notes with your slides, which will elaborate on the content in each slide. Be sure to cite
your sources in your slides and speaker’s notes.
Assignment Expectations
1. Conduct additional research to gather sufficient information to justify/support your analysis.
2. Your presentation should be at least 8 slides, not including your cover slide and reference slide.
Listen
11/10/23, 9:17 AM Case – BHA415 Topics in Health Care Policy (2023OCT09FT-1)
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3. Support your presentation with a minimum of 3 reliable sources.
4. Please use Evaluating Internet Resources for evaluating information found on the internet to ensure that you are
using reliable sources: https://www.library.georgetown.edu/tutorials/research-guides/evaluating-internet-content
5. You may use Purdue OWL to assist in formatting your assignment:
https://owl.english.purdue.edu/owl/resource/560/01/.
6. Be sure that you do not cut and paste material into your slides, but use proper quotations where needed, and also
citations for all reference materials. The same expectations apply to PowerPoint presentations as to documents.