Discuss the following points regarding the total quality management concept:
- Discuss personal experience in regard to quality improvement programs.
- If you have no experience, you should gain some from friends or work colleagues or—as a last resort—news articles.
- If news reports are used, references and in-text citations must be provided.
- What has led to the more comprehensive strategic view about total quality management?
- What impact did the quality improvement program have on the company or organization? Please provide specific examples demonstrating the impact.
- Why do some quality initiatives fail?