assist week 3

Week 3 – Assignment: Individualize the Role of Stakeholders' Contribution to Healthcare Quality Performance Measures

As a leader in the healthcare field, the assurance of delivering quality health care will remain an important aspect of your work. To understand the organization's performance and its impact on clinical quality and financial stability, in this week's assignment, you will examine and interpret performance measures using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results as they relate to patient satisfaction and promote stakeholder confidence in the organization.

There are multiple factors that contribute to healthcare quality and financial stability including the actions of key healthcare stakeholders. Begin your assignment by taking the following steps: 

1. Download the table below from your Weekly Resources to draft the contribution each stakeholder has in healthcare quality and the financial impact on the organization through your research. In the table, write a synopsis of 150-250 words for each stakeholder as it relates to their role. Remember Deming's words that quality is the responsibility of everyone. Be sure to include in your discussion the Centers for Medicare and Medicaid Services (CMS) Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction survey when you are completing your table.    

2. Once you have completed your table, you will use either
Kaltura Capture to create a videotaped PowerPoint presentation or create a voice-over PowerPoint presentation (with speaker notes)  using the information contained in your table. Each stakeholder will be on a separate slide and your 150-250 synopsis on each stakeholder from your table will be placed in the Speaker Notes on each slide. If you do not wish to be video-taped, you may use the audio recorder in the PowerPoint program instead of
Kaltura Capture.  

Your role in your PowerPoint presentation is that of a hospital health administrator who is briefing your hospital board of trustees on the contribution of each stakeholder in assuring quality measures and financial stability in your hospital.  


Contribution to Quality Clinical Measures,  Outcomes, and/or Financial Status





Clinical providers

(physicians, nurses, therapists, etc.)




Health administrators



Hospital Board

of Trustees


Hospital Regulatory agencies




Insurers (private, public governmental)



Medical supply/equipment manufacturers



Supply chain vendors



Educational partners (faculty, students)



Community at Large


Length: A minimum of 10 slides in your Voice-Over PowerPoint presentation, not including the title slide and reference slide. Each slide will depict a single stakeholder and will have 150-250-word synopsis in the Speaker Notes.

Include a minimum of 3 peer-reviewed resources. Other scholarly and credible sources may also be used as supplemental support.