BHA320 Module 2 Case Management of Health Programs

8/31/23, 6:45 PM Case – BHA320 Management of Health Programs (2023AUG14FT-1) 1/2

Module 2 – Case


Assignment Overview

Health care management requires leadership skills which will test your ability to make vital decisions.
“Like a rapidly mutating cancer cell, poor leadership within healthcare systems can cause toxic
symptoms that adversely impact organizational work cultures and staff satisfaction and lead to
burnout” (Werberg, 2010, para. 1). Assessments made by leadership have a direct relation to many
areas, including but not limited to the following: The quality of care provided, staff morale, and
organizational reputation. As a trailblazer of your organization, you will use effective leadership skills to
manage/avoid conflict, make effective recommendations, manage staff, and protect the overall
quality/efficiency of the organization. To make effective decisions as a leader you should identify the
major facts, indicate if or what problems exist, and finally, recommend a solution.

This assignment requires you to review a practical case study and analyze the elements of poor
leadership. The case study also explores characteristics of a health care leader while introducing
safety culture. Your assessment and responses to the realistic scenario should be based off leadership

Werberg, D. (2010). Transformational leadership and staff retention: An evidence review with
implications for healthcare systems. Nursing Administration Quarterly. 34(3), 246-258. doi:

Case Assignment

Read the following case study published by the Institute for Healthcare Improvement:

Griner, P. (2017). Case study: On being transparent. Retrieved from

After reading the case study, you should complete a 2- to 3-page case analysis that includes three
distinct sections (in addition to your introduction and conclusion):

1. Major Facts – Summarize the facts in the case. This includes the most important incidents in the
case. Avoid simply restating the case.

2. Problem(s) – From the facts it should reveal the problems that need attention. Specify those
problems and explain their significance.

3. Solution and Expected Outcome – Recommend a solution, and for each recommendation provide
an action on how it would be implemented. For each solution provide your expected outcome.

Assignment Expectations

1. Conduct additional research to gather sufficient information to justify/support your recommendations
and outcomes. You should have at least two solutions and two outcomes respectively.

2. Limit your response to a maximum of 3 pages.


8/31/23, 6:45 PM Case – BHA320 Management of Health Programs (2023AUG14FT-1) 2/2

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3. Support your paper with peer-reviewed articles, with at least 3 references. Use the following link for
additional information on how to recognize peer-reviewed journals:

4. You may use Purdue OWL to assist in formatting your assignment: